CARE INSTRUCTIONS
A Care Card is included with your purchase to ensure your handmade items will last. Please follow these care instructions below:
- DO NOT SOAK
- DO NOT PUT IN DISHWASHER
- DO NOT DROP
- DO NOT PUT IN MICROWAVE
- DO NOT LEAVE IN EXTREME TEMPERATURES
- HANDWASH ONLY
RETURN POLICY
Due to the customization of all of our products, returns and refund requests are not accepted. If there is an issue with your order, please reach out to us via email at [email protected] so we may assist you with a solution.
All custom listings will require you to approve design/personalization via email before items are made and shipped. Approval must be received within 24 hours.
Tied and Twisted strives to make every customer happy. Please ask any questions you may have about items before purchasing.
Please note: Any item that is customized and not a ready to ship item can take 1-4 weeks to create and ship once design is approved. This will depend on the size of the order.